To all our valued customers, staff and the community:
These are extraordinary times. We want to take a moment to acknowledge the extraordinary contributions of every frontline worker. You are holding our society together and we cannot thank you enough.
To protect yourself and others, we would ask that you please consider the urgency of your visit and call or email us before you arrive. Anyone who is feeling unwell or has traveled recently refrain from visiting us. Social distancing and sanitary practices can be far easier to manage when we are both prepared for interactions. Proper scheduling and planning are paramount for everyone. We are here to ensure mobility for everyone, but we do not want to encourage unnecessary interaction.
Our priorities and obligations are to the health and safety of our customers and staff. We are following the direction of public health officials and have taken the following measures:
– Education and Information Regarding Hand washing for our staff and customers
– Hand sanitizers for customers at entrances and waiting areas
– Using disposable gloves during each vehicle interaction for our technical staff
– Disinfectant high touch areas in each vehicle we have on display and in service
– Reducing personal contact as much as possible
– We have eliminated our communal hot beverage station
– We have suspended our shuttle service
– We will not be accepting cash payments
Demonstration drives will be limited, and you will be directed to drive on your own. We will be thoroughly disinfecting all surfaces before and after any contact with our vehicles. Please know that our lack of handshakes, and the measured distance between us isn’t any sign of disrespect.
TO THE FRONTLINE WORKERS:
We see you. We know this is only the beginning. We want to support you. If you are a frontline worker of any kind and face any type of mobility challenge: please call or email us. We will work with you on a case by case basis to ensure your continued mobility throughout this crisis. Whether it is a payment deferral, valet service, tire repair or any other concern related to your mobility, we are here to help.
One year ago, we began operating under the common purpose: We build lasting relationships by creating an enthusiastic and fulfilling experience for everyone. In times like these, this means something very different than under normal circumstances. We will continue to monitor and adapt to this situation with extensive measures to ensure the health and safety for everyone. Please be patient with one another, please be kind to one another and please take good care of yourselves.
For more information, to view our inventory or to contact any department, please visit www.kentvilletoyota.com.
We are all in this together.
